Dynamics 365 · Customer Service
Improve Customer Support with Dynamics 365 Customer Service
Cases, queues, SLAs and knowledge — set up so your team responds faster and managers actually understand what is happening.
AI Cloud Partner
Built on the Microsoft cloud
- Customer Service
Capabilities
What we do in this area.
Case management
Case forms, stages, parent / child cases and resolution workflows.
Queues & routing
Skills-based assignment, escalation paths and overflow handling.
SLAs & entitlements
Service-level agreements, business hours, holiday schedules and entitlement enforcement.
Knowledge management
Articles, search, suggestions and feedback loops for agents and self-service.
Omnichannel
Chat, voice and messaging integration where it matches your contact-center stack.
Email-to-case
Inbound email routing, parsing and duplicate detection.
Self-service portals
Customer portals built on Power Pages with secure case submission and tracking.
ERP & Field Service integration
Cases that connect to assets, orders, invoices and work orders in your ERP.
Analytics
Service performance dashboards across queues, agents, SLAs and customer satisfaction.
Industries
Where this lands well in Texas.
- Equipment service and maintenance providers.
- Wholesale distribution and warehousing.
- Healthcare and medical-device organizations.
- Industrial and electronics manufacturers.
- Energy services companies with operator support obligations.
- Transportation and logistics providers.
Related
Keep exploring.
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